Skip to main content

Common Issues

Most confusing moments in Grinea come from a record being in the wrong status, assigned to the wrong user, or missing required data for the next action.

Read the page like the app does: status first, owner second, required fields third.

Troubleshooting page stateTroubleshooting page stateAction unavailableStatusAssigned UserRequired DataRecord detailAction stateMissing fieldWrong statusNo portal accessCheck statusCheck owner
Most missing actions can be checked from the record badge, alert, selected tab, or modal requirements.

Missing RFQ Actions

Create RFQ alertCreate RFQ alertApprovedLine ItemsDelivery DetailsApproval FlowRecord detailAction stateReady for RFQBuyer acceptedLines availableCreate RFQ
The PR page shows the Create RFQ alert only after approval and when staging lines are available.

Create RFQ appears from an approved Purchase Requisition when there are line items ready for RFQ staging.

For non-project PRs, the buyer assignment steps matter. The assigned buyer needs to accept the task and complete the buyer decision before the PR is ready for sourcing.

RFQ Publish Problems

Start RFQ actionStart RFQ actionDraft RFQRequirementsSelect SuppliersView SummaryRecord detailAction stateDeadline setSuppliers validLine items presentSave DraftStart RFQ
The RFQ summary is the last place to check supplier count, deadline, and attachments before publishing.

Start RFQ depends on the draft being complete enough to become supplier-facing.

Check for line items, setup details, deadline, and suppliers. Draft invited suppliers can also block publishing when their contact data is invalid, because Grinea processes them before the RFQ is published.

Supplier Visibility

Supplier RFQ visibilitySupplier RFQ visibilitySupplier PortalPortal menuCompany ProfileRFQsOrdersPublished RFQSupplier contactPortal userOpen RFQCreate Quote
Supplier visibility depends on the RFQ being published and the supplier contact having portal access.

Suppliers only see published RFQs. Draft RFQs are internal.

If a published RFQ is still missing from the supplier portal, check the supplier contact and supplier user access. The company record alone is not enough.

Supplier Selection

Selection reviewSelection reviewSubmit Supplier SelectionSubmit Supplier SelectionRecommended supplierJustificationReview and submitBackSubmit Selection
Supplier selection needs recommended suppliers and justification before it can be submitted.

Supplier selection needs recommendations and justification before it can enter approval.

The justification should explain the buyer's decision, especially when the selected supplier is not the lowest price or when only one supplier responded.

Order Actions

Send to SupplierSend to SupplierReady to SendOrder DetailsLine ItemsDelivery DetailsRecord detailAction statePO numberSupplierRequired documentsGenerate Impuls PO NumberSend to Supplier
The order header is where buyers check PO readiness and send the PO to the supplier.

Send to Supplier depends on order readiness. Check the order status, required PO details, supplier data, and Impuls PO number when the action is unavailable.

Receive Delivery actionReceive Delivery actionAwaiting DeliveryDelivery DetailsLine ItemsInboxRecord detailAction stateRemaining quantityNot closedReceiver allowedReject DeliveryReceive Delivery
Receive Delivery is available from the order header when the PO status still allows fulfillment.

Receive Delivery depends on the order still allowing fulfillment. Closed or cancelled orders should block receive and reject actions.

Close PO actionClose PO actionClose POClose POPartially deliveredReceive historyReasonCancelClose PO
Close PO is shown for eligible partial orders and opens a reason-required confirmation.

Close PO is limited to assigned buyers on partially delivered orders with receive history. It is not the path for fully delivered orders.